The staff of the Servicecenter is your first contact to answer your questions about the public administrations.
Available languages are German, English, Polish, Russian and Turkish.

  • We will give you basic information for all public administrations of the municipality and their own establishments:

responsibilities, opening times, service requirements and –descriptions, fees, required papers and documents.

  • We can mail or e-mail you brochures and forms.
  • We can give you information about Events.
  • We accept applications, hints and complaints.
  • We can make appointments for you - e.g. at the resident registration office.
  • We can book courses at the vhs (adult education center) for you.


We are your public administration’s customer Service,

You can reach us under (0561) 115

You can also send us an e-mail to

Or send us a fax to 0561-787-2258


office hours

Monday till Friday: 7 a.m. - 6 p.m.
Saturday: 9 a.m. - 1 p.m.


Face-to-face advice is available at the customer service desk - Town Hall, Obere Königsstr. 8, 34117 Kassel

office hours

Monday and Wednesday: 8 a.m. - 6 p.m.
Tuesday and Thursday: 8 a.m. - 4:30 p.m.
Friday: 8 a.m. - 2 p.m.